Dealing with Difficult People

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Course Content

Dealing with Difficult People

  • Download Workbook
  • Introduction
  • Difficult but not bad
  • Model of communication
  • 5 Steps to effectiveness
  • Introducing the difficult people
  • Where are you?
  • The Dictator
  • Passive Agressive
  • Know it all
  • Easily offended
  • Show off
  • Whingers
  • Pessimists
  • Yes people
  • Other difficult behaviour
  • Maintianing Control
  • After the event
  • Emotion disolver
  • Closing
  • Quick Reference

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